Toy Zone – Privacy Policy

At Toy Zone, we respect and protect the privacy of every customer. This Privacy Policy explains how we collect, use, and safeguard personal information when the customer visits our website, makes a purchase, or contacts us. By using our website, the customer agrees to this policy.

1. Who we are

We are Toy Zone, an independent toy retailer based in the United Kingdom.
Our business address is:
Toy Zone
33 The Broadway
Southall
UB1 1JY
07307 346240
shop@toyzone.com

We are responsible for handling all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We may collect the following types of personal data when the customer uses our website or services:

• Name, address, and contact details

• Email address and phone number

• Payment and billing information

• Order history and delivery details

• Communication preferences

• Technical data such as IP address, browser type, and device information (collected automatically for security and website performance)

3. How we use personal information

We use the customer’s personal information to:

• Process and deliver orders

• Manage payments and refunds

• Send order confirmations, dispatch updates, or delivery notifications

• Respond to enquiries or support requests

• Improve our website, services, and product offerings

• Comply with legal or regulatory requirements

We may also use data for limited marketing purposes, but only when the customer has given consent.

4. Legal basis for processing

We process personal data under one or more of the following lawful bases:

• The processing is necessary for performing a contract with the customer (for example, fulfilling an order)

• The customer has given consent (for marketing emails or newsletters)

• We have a legitimate business interest (such as improving our services or preventing fraud)

• The processing is required to comply with a legal obligation

5. Sharing information

We respect the customer’s privacy and will never sell personal data to third parties.
We may share information with trusted service providers who help us operate our business, such as:

• Payment processors (for secure transactions)

• Delivery and courier companies (to ship orders)

• IT service providers (to host and maintain our website)

These partners are only given the data they need to perform their services and are required to keep it secure and confidential.

6. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
When data is no longer needed, we securely delete or anonymise it.

7. Data security

We take data protection seriously. We use appropriate technical and organisational measures to safeguard personal data against loss, misuse, or unauthorised access.
This includes encrypted payment processing, secure website connections (HTTPS), and restricted access to customer information.

8. Marketing and communication preferences

We may send emails or promotions about our products, offers, or updates, but only if the customer has opted in to receive them.
The customer can unsubscribe from marketing communications at any time by clicking “unsubscribe” in our emails or by contacting us directly.

9. Cookies

Our website uses cookies to improve the browsing experience and analyse site performance. Cookies help us remember preferences, process shopping carts, and understand how visitors use our site.
The customer can choose to disable cookies through their browser settings, but some parts of the website may not function properly without them.
More details are provided in our Cookie Policy.

10. The customer’s data rights

Under UK data protection law, the customer has the right to:

• Access the personal data we hold about them

• Request correction of inaccurate or incomplete data

• Request deletion of personal data (where legally permissible)

• Withdraw consent at any time for marketing communications

• Request that we restrict or object to certain data processing

• Request a copy of their data in a portable format

To exercise any of these rights, the customer can contact us at shop@toyzone.com. We may require proof of identity before processing certain requests.

11. Children’s privacy

We do not knowingly collect personal data from children under the age of 16 without parental consent. If a parent or guardian believes their child has provided personal data to us without consent, they should contact us immediately so we can remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The most recent version will always be available on our website, and the updated date will be shown at the top of this page.

13. Contact us

If the customer has any questions or concerns about this Privacy Policy or how we handle personal data, they can contact us at:

Toy Zone
33 The Broadway
Southall
UB1 1JY
07307 346240
shop@toyzone.com